Refund policy

You have 14 days from the day you receive your order to let us know you'd like to return it, and then another 14 days to send it back.

How to return

1. Register your return through our returns portal: log in with your email address, open your order and choose 'Request return'. You'll receive a confirmation email immediately.
2. We'll provide you with a return label. We charge €5 for the label, which will be deducted from your refund. Prefer to arrange shipping yourself? That's absolutely fine, you'll simply cover the shipping costs yourself.
3. Return your parcel, preferably in its original packaging.
4. Once we've received your return (or proof that you've shipped it), we'll process your refund within 14 days, using the same payment method you used for your purchase. Your refund will also include the standard shipping costs of your original order, when the complete original order is returned.

Of course, you're welcome to try on your items, just as you would in a physical store. However, we cannot accept items that have been worn or washed without applying a deduction for any loss in value.

Damages and issues
Please inspect your order upon reception and contact us immediately at info@secclothing.be if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions
Gift cards cannot be returned.

Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, place a new order for the new item.

Questions
Anything unclear about your return or refund? Get in touch at info@secclothing.be.